Support

SUPPORT

Sportzcast support for installation and other questions is available 8am-7pm Central Monday-Friday. Sportzcast support is available 24/7 for games IN PROGRESS.

If you have any questions or comments, please call or email us. If we are unable to answer the phone, please leave a detailed message with your name and the best number to reach you at and we will get back to you as soon as possible.

Email us directly at support@sportzcast.net or call us at 321-888-3800.

If you need to send us a fax, please send it to 321-765-5945. Thank you.

FREQUENTLY ASKED QUESTIONS

FAQ

  • What Sportzcast software should I use if I want to use the GrassValley GV Director?

    In order to use Sportzcast ScoreBot technology with the GrassValley GV Director, you will need to downloadn Sportzcast’s GV Director Data Provider. The GV Director Data Provider is similar to Sportzcast’s LiveXML. The data is brought into the GV Director and then you lay out the data on your overlay according to your needs.

  • What production system should I use if I want to use LiveXML?

    Sportzcast’s LiveXML is compatible with the following production systems:

    • Compix Dash
    • Broadcast Pix
    • NewTek TriCaster using LiveText
  • Why doesn’t the clock show up in my xml for my FairPlay controller?

    For a wired controller, J1 and J2 contain the scoreboard data minus the shot clock, and J3 and J4 contain only the shotclock. The ScoreBot needs to connect to the controller through J1 or J2. For a wireless controller, you can get all of the scoreboard data including the shotclock. Another option is to send your wired scoreboard controller to Fairplay andhave them update the software on it. Once you do that, we can send you a new data cable that connects to the scoreboard controller through the RS232 jack.

  • How can I tell what the sport code of my FairPlay scoreboard controller is?

    For some scoreboard manufacturers, particularly FairPlay, there are multiple different varieties of scoreboard protocols for the same sport. You will notice in the Profile section for LiveScore, under the scoreboard tab there are multiple sport codes for the same sport, i.e. FairPlay Basketball Code:1, FairPlay Basketball Code:3, etc. To determine what sport code your controller is, power on the controller and hold down 0. This will tell you what code type your controller is.

  • How can I check the status of my ScoreBot?

    You can check the status of your ScoreBot by two ways, using LiveScore or our software LiveSportzCG or LiveXML.

    To check the status using LiveScore, go to our website and click on the LiveScore tab and login with your email address and password. From there, click on the Bots tab, locate the ScoreBot you would like to check the status of, and click on the Profile tab. From there you will be notified of the bot is Active (Connected) or Inactive (Disconnected).

    To check the status using LiveSportzCG or LiveXML, simply enter the bot number in the appropriate box and hit Enter or click Retry. If the bot is connected, you will be able to connect to it, and the bar at the bottom of the window will be green. As long as the ScoreBot has power and is connected to the network, you will be able to connect to it, even if there is no scoreboard connected to the ScoreBot. If the bot is not connected, the bar at the bottom will be yellow and display “Unable to Connect to Bot”.

  • How do I get .xml data from Sportzcast’s LiveXML into LiveText?

    When using LiveXML, there is a specific directory LiveText is looking for the .xml data coming from Sportzcast’s LiveXML. This directory is C:\Program Files (x86)\NewTek\Live Text\Stat Plugins\Text Input\Example.xml. You can locate this directory by going to File > Live File Path, then locate the directory in your system and save. You will also need to make sure Output is turned on within LiveXML and that the File Path Type is set to .xml.

    For more information please reference our LiveXML User Manual, which can be found on our Downloads page.

  • Is there a way to easily change team names?

    You can easily change team names by logging into LiveScore from the Sportzcast website and logging in with your email address and password. Once logged in, you will have access to the ScoreBots you own. Select the bot you would like to edit the team names for, enter the team names, then click the Load button.

    You can also do a text override within LiveXML to edit the team names.

  • When I open LiveXML, the program says it “cannot connect to the server and requires an internet connection”, yet the computer is connected to the internet?

    If you receive this prompt when you open LiveXML, you will need to make sure that ports 1402 and 1403 outbound are open on the firewall at your venue. Sportzcast software and ScoreBot require those ports be open on your firewall. You may need to contact your IT department in order to resolve this if those ports are not open.

    Sportzcast recommends you download the Bot Server Connector Tester and the Bot Connectivity Test. These tests can be downloaded from our downloads page. These tests need to be ran on a PC connected to the same network the ScoreBot and Sportzcast software be will run on, IE an ethernet connection. Running these tests on a Wifi connection will often provide a false positive.

  • How do I change the sport of my ScoreBot?

    If you would like the use the same ScoreBot for multiple sports (ex. basketball & volleyball), you may change the sport type yourself as long as you are not switching to a different scoreboard controller make and model. Use the following steps to change the sport of your ScoreBot.

    1. Login to LiveScore from the Sportzcast website using your email address and password.
    2. Click on the Bots tab and locate the bot you would like to change the sport on. When you hover over the bot, you will see a Profile box appear next to the bot. Click on Profile.
    3. You will see a window that has the scoreboard model and sport (ex. Daktronics/Football). Click on this and select the new sport you wish to change your ScoreBot to.
      • Remember, you cannot change the scoreboard type, only the sport.
    4. Click the Submit button once you have made the change.
      • If your ScoreBot is currently powered on with internet, you will need to disconnect power and reconnect power after 5 seconds. The ScoreBot must disconnect from our servers in order to change the sport type.
      • If the ScoreBot is not powered on, you will see the change in sport the next time the ScoreBot is powered on.

    If you experience any issues doing this yourself, please contact Sportzcast support for assistance at support@sportzcast.net or 321-888-3800 option 2.

  • Can I purchase one ScoreBot and move it between venues?

     

    Depends on the model ScoreBot you have purchased.

    The Lanbot 1000 cannot be moved between venues with different scoreboard controllers. The Lanbot 1000 is hard configured for one scoreboard manufacturer. For example, if you purchased the bot for Daktronics, you cannot move it to a Fairplay controller. You can however change the sport yourself via our LiveScore page.

    The Cellbot 4000 can be moved to any venue with any scoreboard controller. Since the Cellbot 4000 has all the different data ports for different controllers and comes with a complete set of data cables, you can freely move the ScoreBot around. The Cellbot 4000 is programmable on the device itself for whatever scoreboard controller and sport you need.

  • How do I purchase a ScoreBot?

    To purchase a ScoreBot, please contact us at sales@sportzcast.net or call us at 321-888-3800 option 1. In order to give you an accurate quote, please provide the information listed below. Once we have this information we will be able to provide you with an accurate quote.

    • The make and model of each of the scoreboards you are interfacing with.
      • In some instances we will ask for the sport code of the controller as well.
    • Sports you will be needing data for.
    • What kind of production system you are using.
    • If you are using a PC or a Mac.
  • What CG program do I use if I am using Wirecast, vMix, Livestream Studio etc.?

    Previously we had LiveSportzCG as our CG software. LiveSportzCG is now end of life and will no longer be supported. The program will still work if you are currently using it, but there will be no updates to the program.

    NewBlue created a special version of their live titler program called NewBlue Titler Live Sportzcast Edition. This is available for all customers new and old. There is also a chance to purchase the Advanced edition through Sportzcast. Please contact sales@sportzcast.net for more information.